Shipping Policy
Effective Date: January 1, 2025
Address: 150 Harriet St, Elmira, New York
Contact Email: info@shopluiss.com
At ShopLuiss, we are dedicated to delivering your orders reliably and efficiently. This Shipping Policy outlines the procedures and terms for processing, shipping, and handling customer orders. By placing an order on shopluiss.com, you agree to the terms detailed in this policy.
Order Processing Times
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day. For custom or bulk orders, additional processing time may be required. Customers will be notified of any delays beyond the standard processing timeframe.
Shipping Options
ShopLuiss offers multiple shipping options to meet your delivery needs.
- Standard Shipping: Estimated delivery within 5–7 business days for domestic orders.
- Expedited Shipping: Faster delivery options, typically within 2–3 business days, are available for an additional fee.
- International Shipping: Delivery times vary by destination and depend on customs clearance processes.
Shipping fees are calculated at checkout based on the weight, dimensions, and destination of the order.
Delivery Times
The estimated delivery timeframe begins once the order has been shipped, not when the order is placed. Delivery times may vary depending on the shipping carrier, destination, and other factors beyond our control, such as weather conditions or customs delays for international shipments.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions for monitoring your package. Tracking information is updated by the carrier and may take 24–48 hours to display initial activity.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout. If an error is identified, please contact customer support immediately at info@shopluiss.com. Changes to shipping addresses can only be made before the order is processed. Additional fees may apply if the package requires rerouting after shipment.
Lost or Damaged Packages
If your package is lost or arrives damaged, please notify ShopLuiss customer support within 48 hours of the scheduled delivery or receipt. For damaged items, include photos of the package and its contents. Depending on the issue, resolutions may include:
- Replacing the damaged or lost item.
- Providing a full or partial refund.
- Assisting in filing a claim with the carrier.
ShopLuiss is not liable for lost or damaged packages resulting from incorrect addresses provided by the customer.
Customs and Duties for International Orders
For international shipments, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the shipping fees calculated at checkout. If a package is held at customs, the customer is responsible for contacting the appropriate authorities to resolve the issue.
Shipping Restrictions
Certain items may be restricted for shipment to specific destinations due to regulations or carrier limitations. If an item in your order cannot be shipped to your address, you will be notified promptly, and alternative solutions will be provided.
Unclaimed Packages
Packages returned to ShopLuiss due to being unclaimed by the recipient may be subject to additional fees for reshipment. Refunds for unclaimed packages will exclude original shipping fees.
Bulk and Wholesale Shipping
For bulk or wholesale orders, shipping terms may vary based on the size and destination of the shipment. Customers placing large orders are encouraged to contact customer support for custom shipping solutions and discounts.
Refunds for Shipping Fees
Shipping fees are non-refundable unless the order is canceled before it is shipped or the return is due to an error by ShopLuiss, such as shipping the wrong item.
Delays Beyond Our Control
ShopLuiss is not responsible for delivery delays caused by the shipping carrier, customs inspections, or other factors beyond our control. However, we will work with the carrier to resolve issues and minimize disruptions to your delivery.
Policy Updates
ShopLuiss reserves the right to update this Shipping Policy to reflect changes in carrier partnerships, shipping rates, or business practices. Updates will be posted on shopluiss.com, and significant changes will be communicated to customers via email or website announcements.
Contact Information
If you have any questions or concerns about your shipment, please contact our support team:
Email: info@shopluiss.com
Phone: (607) 733-2529
Address: 150 Harriet St, Elmira, New York