Privacy Policy

Effective Date: January 1, 2025
Address: 150 Harriet St, Elmira, New York
Contact Email: info@shopluiss.com

At ShopLuiss, protecting your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with shopluiss.com or use our services. By accessing our website, you consent to the practices outlined in this policy.

Scope of the Policy

This Privacy Policy applies to all visitors to shopluiss.com, customers who make purchases, and individuals who contact our customer support team. It governs the collection, use, and sharing of data provided during website interactions, including account registration, product purchases, and subscription to newsletters.

Information We Collect

We collect both personal identifiable information (PII) and non-personal identifiable information (Non-PII).

Personal identifiable information includes your name, email address, phone number, shipping and billing addresses, and payment details. This data is typically collected during checkout, account creation, or when you contact our support team.

Non-personal identifiable information includes browser type, IP address, device information, and browsing behavior on shopluiss.com. This data is automatically collected through cookies and similar technologies to improve user experience and website performance.

How We Use Your Information

We use the collected data for various purposes, including but not limited to:

  • Order Fulfillment: PII is essential for processing payments, shipping orders, and providing order updates.
  • Customer Support: Contact details are used to resolve inquiries, process returns, and address complaints.
  • Marketing and Promotions: With your consent, we send newsletters, special offers, and product updates tailored to your preferences.
  • Website Optimization: Non-PII helps us analyze site performance and identify areas for improvement.
  • Legal Compliance: Certain data may be used to fulfill legal obligations, such as tax reporting or fraud prevention.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we share data with trusted service providers who assist with operations such as payment processing, order fulfillment, and website hosting. These partners are bound by confidentiality agreements and use your data solely for the intended purposes.

Security Measures

ShopLuiss implements industry-standard security practices, including SSL encryption, firewalls, and secure access controls, to protect your data. Regular audits are conducted to identify and mitigate vulnerabilities. Despite these efforts, no system is entirely immune to breaches, so we encourage users to maintain strong passwords and report suspicious activity.

Cookies and Tracking Technologies

Cookies enhance your browsing experience by remembering preferences and tracking shopping cart activity. You can manage cookie settings through your browser. Disabling cookies may limit some website functionalities.

Your Privacy Rights

You have the right to access, update, or delete your personal information. Requests can be submitted via email to info@shopluiss.com. You may also unsubscribe from marketing communications by clicking the “unsubscribe” link in our emails.

Data Retention

ShopLuiss retains your personal information only as long as necessary to fulfill the purposes outlined in this policy. Afterward, your data is securely deleted or anonymized.

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on shopluiss.com, and significant changes will be communicated via email or website notifications.

Contact Information

If you have questions or concerns about this policy, contact us at:
Email: info@shopluiss.com
Phone: (607) 733-2529
Address: 150 Harriet St, Elmira, New York