Sales Policy
Effective Date: January 1, 2025
Address: 150 Harriet St, Elmira, New York
Contact Email: info@shopluiss.com
ShopLuiss is committed to providing a transparent and seamless shopping experience. This Sales Policy outlines the terms and conditions governing all purchases made on shopluiss.com. By purchasing from our website, you agree to the terms described below.
Pricing
All prices displayed on shopluiss.com are listed in United States Dollars (USD) and exclude applicable taxes, shipping fees, and other charges unless otherwise specified. Taxes are calculated at checkout based on the shipping address and applicable regional laws.
Promotions, discounts, and offers are subject to specific terms and conditions. These may include eligibility requirements, usage limitations, and expiration dates. Customers must enter discount codes during checkout for the offer to apply. Retroactive application of discounts is not permitted unless explicitly stated in the promotional terms.
If a pricing error is identified, ShopLuiss reserves the right to cancel affected orders. In such cases, customers will be notified promptly, and a full refund will be issued or the option to reorder at the corrected price will be provided.
Product Descriptions and Availability
ShopLuiss strives to provide accurate and up-to-date product descriptions, including specifications, images, and dimensions. However, minor discrepancies in color, size, or design may occur due to manufacturing variations or display settings. If you have specific questions about a product, please contact us before completing your purchase.
Product availability is updated in real-time, but stock limitations may occasionally result in an item becoming unavailable after an order is placed. In such cases, ShopLuiss will notify you promptly and offer the following options:
- Substitute the unavailable item with a similar product.
- Backorder the item with an estimated restock date.
- Provide a full refund for the unavailable item.
Order Placement
When an order is placed, customers will receive an email confirmation containing the details of the purchase, including product descriptions, quantities, prices, and shipping fees. This email serves as acknowledgment of the order but does not guarantee acceptance.
ShopLuiss reserves the right to cancel or modify orders at its discretion, including in the following situations:
- Suspected fraudulent activity or unauthorized use of payment methods.
- Inaccuracies in pricing or product descriptions.
- Insufficient stock to fulfill the order.
Payment Terms
Payment is required at the time of purchase. ShopLuiss accepts the following payment methods:
- Major credit and debit cards, including Visa, MasterCard, and American Express.
- Digital payment platforms such as PayPal, Apple Pay, and Google Pay.
All payments are securely processed through PCI DSS-compliant payment gateways. Orders will not be processed until payment has been successfully authorized.
Order Modifications and Cancellations
Customers may cancel or modify their orders within 24 hours of placement. After this timeframe, changes may not be possible if the order has already been processed or shipped. To request modifications, contact customer support at info@shopluiss.com.
Returns and Refunds
For detailed information about returns, refunds, and exchanges, please refer to the Refund and Returns Policy.
Bulk and Wholesale Orders
Special terms may apply to bulk or wholesale purchases. Customers are encouraged to contact ShopLuiss directly to discuss pricing, shipping, and return policies for large orders.
Customer Support
For any issues related to order placement, product inquiries, or billing questions, contact our customer support team via email at info@shopluiss.com or call us at (607) 733-2529 during business hours.
Updates to the Policy
ShopLuiss reserves the right to update this Sales Policy as necessary to reflect changes in our business practices or legal requirements. Any updates will be posted on shopluiss.com, and customers will be notified of significant changes via email or website announcements.