Payment Policy

Effective Date: January 1, 2025
Address: 150 Harriet St, Elmira, New York
Contact Email: info@shopluiss.com

At ShopLuiss, we prioritize the security and transparency of all payment processes. This Payment Policy outlines the accepted methods of payment, security measures, and procedures for resolving payment-related issues.

Accepted Payment Methods

We accept the following payment methods to ensure convenience and flexibility for our customers:

• Credit and debit cards, including Visa, MasterCard, American Express, and Discover.
• Digital wallets, such as PayPal, Apple Pay, and Google Pay.
• Bank transfers for bulk or wholesale purchases (contact support for arrangements).

Payment Authorization

When an order is placed, the payment method provided will be authorized for the total purchase amount, including taxes and shipping fees. Authorization ensures that funds are available but may appear as a pending charge on your account. Funds will only be captured once the order is processed and ready for shipment.

Failed Payments

If a payment fails, the order will not be processed. ShopLuiss will notify customers via email with instructions on resolving the issue, such as verifying payment details or using an alternative payment method. Orders with unresolved payment issues are automatically canceled after 3 business days.

Payment Security

ShopLuiss takes data security seriously. All transactions are encrypted using Secure Sockets Layer (SSL) technology to protect sensitive financial information. Additionally, our payment systems comply with the Payment Card Industry Data Security Standard (PCI DSS), providing industry-leading security for all transactions.

Refunds for Payment Errors

If a duplicate charge or payment error occurs, ShopLuiss will process a refund within 5–7 business days after confirmation of the issue. Refunds will be issued to the original payment method. For assistance, contact customer support at info@shopluiss.com.

Chargebacks and Disputes

If a chargeback is initiated through your bank or card issuer, ShopLuiss will temporarily suspend your account while the matter is investigated. Customers are encouraged to contact us directly to resolve disputes before initiating a chargeback.

Policy Updates

ShopLuiss reserves the right to update this Payment Policy. Updates will be reflected on shopluiss.com, and customers will be notified when significant changes occur.