Sales Policy

Effective Date: January 1, 2025
Address: 150 Harriet St, Elmira, New York
Contact Email: info@shopluiss.com

ShopLuiss is dedicated to ensuring a seamless and transparent shopping experience. This Sales Policy outlines the terms and conditions governing all transactions on our platform, including pricing, payment, and order management.

Pricing and Promotions

Prices on shopluiss.com are listed in United States Dollars (USD) and exclude applicable taxes, shipping fees, and other charges. Taxes are calculated based on the customer’s shipping address and local tax laws.

Promotions, discounts, and special offers are subject to specific terms, including duration, eligibility, and applicable products. Promotional codes must be applied at checkout and cannot be added after the purchase is completed. Unless explicitly stated, promotions cannot be combined.

If a pricing error occurs, ShopLuiss reserves the right to cancel any affected orders. In such cases, customers will be notified promptly and provided the option to reorder the product at the correct price or receive a full refund.

Product Descriptions and Availability

ShopLuiss strives to provide accurate product descriptions, including images, dimensions, and specifications. However, variations in color, size, or design may occur due to manufacturing differences or display settings. If you have specific questions about a product, please contact our support team before purchasing.

Product availability is updated in real-time. In rare cases, an item may become unavailable after you place an order. If this happens, we will notify you and offer the following options:

• A replacement product of equal or greater value.
• Placing the product on backorder with an estimated delivery date.
• A full refund for the unavailable product.

Order Placement

After placing an order, you will receive an email confirmation containing the order details, including product descriptions, prices, and estimated delivery times. This email serves as an acknowledgment of your order but does not guarantee acceptance. ShopLuiss reserves the right to cancel or modify orders in cases such as suspected fraud, payment issues, or stock shortages.

Payment Terms

Payment is required at the time of purchase. Accepted payment methods include major credit cards (Visa, MasterCard, American Express), PayPal, and other approved digital wallets. Payments must be successfully processed before the order is confirmed.

Order Modifications and Cancellations

Orders can be modified or canceled within 24 hours of placement. After this period, changes may not be possible if the order has already been processed or shipped. If you need to make changes to your shipping address, contact customer support immediately. Additional fees may apply for address changes after shipping.

Returns and Refunds

For detailed information on returns, refunds, and exchanges, refer to our Refund and Returns Policy.

Customer Support

For assistance with orders, contact our customer support team via email at info@shopluiss.com or call (607) 733-2529 during business hours.

Policy Updates

ShopLuiss reserves the right to update this Sales Policy to reflect changes in business practices or customer needs. Updates will be posted on shopluiss.com and will take effect immediately.